Thanks for shopping with thehificat.com. International shipping might experience delay due to covid-19. to keep track of your order, contact thehificat.com (support@thehificat.com) so we can provide you the order’s tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 2-3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email Support@thehificat.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, If you select the DHL shipping, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

If you select the Standard Shipping/Yanwen express. we used the DDP shipping, we will paid all the fee when we send out the item. We work with an agent who handles all customs clearance procedures, so you can be assured of a smooth and hassle-free experience. You havn't paid any extra fee when you get it.

Do I get tracking details for my order?

After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.

What shipping companies do you use?

We collaborate with these courier companies:

Standard Shipping: 4PX, UBI, NinjaVan, and Yanwen Express

Special Country Channel： India yitong express，England Royal Post，Japan Sagawa Global Transportation. 

Express Shipping: DHL Express and SF Express

Check web?

https://t.17track.net/

Other check web:  Japan Sagawa Global Transportation, Thailand, Singapore, Malaysia

Email: Support@thehificat.com

Tel: +8615920246685

Address: HOOVER INDUSTRIAL BUILDIN,KWAI CHEONG ROAD, FLAT 7,BLK B,23/F,, KWAI CHEONG ROAD, New Territories Hong Kong SAR (Note: This address is not the return address)