Warranty & Refund Policy

Non condition Returns

We offer a 7-Day Return Policy. You have 7 days to return an item from the date that you received it. (confirmed by Shipping Tracking record). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in it's original packaging. If it is plastic sealed when you get it , it should remain plastic sealed. Some types of goods such as CIEMs cannot be returned.

You will be responsible for paying the shipping costs for returning your item. Shipping costs we send the product to you are non-refundable（ write us in advance how much it is）and Custom Duty when it come back to China is non-refundable too ( we will send you receipt after we get it ). If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange.

A restocking fee (20% of the item’s retail value) will be charged for parcels that have been opened. This part of the fee is to cover the shipping and handling costs of the product.This also applies to packages that have been opened but are still working well. Please contact support@thehificat.com to process your request. After receiving and checking that the item is in good condition, you will receive an e-mail notifying you that the remaining 65% of amount paid will be reimbursed directly to the payment method used (PayPal or Credit Card) within 3-5 working days. Please also note that PayPal or your bank may also require some processing time after we have issued your refund.

Warranty Reason Returns
If the product doesn't work properly during warranty Lead-time and confirmed to be defective , the item could be returned for repair. The Hifi Cat will afford the freight to send it back to you after repair.

Wrong Item reason Returns

Pls contact us at very first time if you get the wrong item and don't use the product , keep the package as original as it is and we will cover all the freight and tax back and send you correct one immediately. 

Refunds

We may refund you for following reasons, 

1. Returned items due to the policy of returns once we get it. 

2. Order cancellation

3. Other reasons. 

If you paid by credit card, It will arrive you within 7 working days usually. The time will depends on the bank handling time. If you pay by paypal, It will arrive you within few hours. If you didn't get the refund during above Lead-time, write us to check the reason. 

Refunded amount may be slightly different with your original national currency payment due to Currency Exchange rates varying, The Hifi Cat is not responsible for the difference. 

There may be transaction fee deducted by your bank when order is cancelled or refunded fully or partially, The Hifi Cat is not responsible for this if your bank charge you any additional fee. 

Exchanges 

We only replace items if they are defective or damaged. 

Gifts

If the item is marked as a gift when purchased and shipped directly to you, it cannot be exchanged , refunded or warranty.

 

WARRANTY POLICY